We know your time is valuable, and we respect your schedule. That's why we've built our service around reliable arrival windows and clear commitments. If we don't meet them, we make it right.
Here's our promise to you
Every Birdwatch visit comes with an arrival window. If our team needs to reschedule at the last minute, we'll credit your account as a thank you for your patience.
When the guarantee kicks in
You'll receive a $150 credit toward future services if:
We cancel at the last minute: If we need to cancel on the day of our scheduled visit (weather-related changes aren't covered by this guarantee)
A cancellation means we will not be able to make it on the day of the scheduled service
This applies to all members and all services completed by our in-house technicians and specialists—it's our standard commitment to you
How the credit works
If we trigger the guarantee:
We'll automatically apply a $150 credit to your account
You can use this credit toward any future Birdwatch service
No action needed on your part—we'll take care of it
Our commitment to reliability
This guarantee isn't just about credits—it's about accountability. We work hard to honor every arrival window, keep you informed if anything changes, and make sure your experience with Birdwatch is seamless from start to finish.
Related: If you need to cancel or reschedule a visit, learn about our When can I cancel a scheduled visit?.
Have questions about your scheduled visit or arrival window? Contact your Home Manager in your Service Request or reach out through the Birdwatch app support chat.